Store Policies

Customer Service

Questions about an order, our menu, or anything else? Reach us during store hours and we will help.

• Phone: (804) 716-2628
• Email: carytownseafoodmarket@gmail.com
• In person: 3300 W Cary St, Richmond, VA 23221

Refund and Return Policy

All sales are final. Everything we sell is fresh, perishable food prepared for you, so we are unable to accept returns or offer refunds once an order has been prepared.

If your order is missing an item or you received the wrong item, contact us within 24 hours of pickup at (804) 716-2628 or carytownseafoodmarket@gmail.com and we will make it right.

Need to cancel? Call the store right away. If we have not started preparing your order, we will do our best to help.

Pickup and Shipping

We do not ship or deliver. All online orders are prepared for pickup at our store at 3300 W Cary St, Richmond, VA 23221.

We will text you when your order is ready. Curbside pickup is available on request. Please have your order confirmation handy when you arrive.